Delivery and returns
Flat Harry's Cyclery Delivery Details
This is a Click & Collect website—this means that you can order goods via the website and we will keep them secure at Flat Harry's shop, in Cookham, ready for you to collect.
Please phone the shop for any complications or requests regarding your ability to collect during normal opening hours.
United Kingdom (Great Britain)
UPS UK 48 Hour Delivery
Delivery Charges:
£14.95Royal Mail UK 48 Hour Delivery
Delivery Charges:
£9.95Flat Harry's Cyclery Returns Policy
Download Returns PDF
Our returns policy is simple. If you have bought the wrong item and you feel the need to return items to us, then it must be returned in original un-used condition, within 7 working days of purchase. This applies to any item we hold in-stock and we will exchange the item or order the correct item for you.
Otherwise, if the item is faulty, then we will fulfil the manufacturers warranty and manage that warranty return on your behalf.
In all cases, a valid receipt will be needed. Thankfully our till keeps receipts for 1 year for all our registered customers, so if you’ve lost yours then as a registered customer we can print your receipts for you.
If you have any other reason for returning items, then talk to us and we will try our best and always aim to deal with things in a fair way.