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Flat Harry's Cyclery Returns Policy

Our returns policy is simple. If you have bought the wrong item and you feel the need to return items to us, then it must be returned in original un-used condition, within 7 working days of purchase. This applies to any item we hold in-stock and we will exchange the item or order the correct item for you.

Otherwise, if the item is faulty, then we will fulfil the manufacturers warranty and manage that warranty return on your behalf.

In all cases, a valid receipt will be needed. Thankfully our till keeps receipts for 1 year for all our registered customers, so if you’ve lost yours then as a registered customer we can print your receipts for you.

If you have any other reason for returning items, then talk to us and we will try our best and always aim to deal with things in a fair way.