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Flat Harry's Cyclery Terms & Conditions


Terms and Conditions

By entering the Flat Harry's website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms & Conditions.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available (in stock or from our suppliers) and you have setup a valid website click&collect account.

The contract between us (Flat Harry's) and you (the customer) becomes binding when we send you an invoice. You will own the goods once they have been collected and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. We will contact you if there are any problems.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

Picture & Specification Accuracy

We do our best to ensure the pictures & specifications of the goods on our website are accurate. There may be slight variations in colour and texture between the pictures and the goods themselves. The nature of the bicycle industry is that products constantly evolve, meaning that exact specifications may change mid-production to improve the product, so the exact specification will be confirmed on receipt of your enquiry or order.

Flat Harry's Company Details

Flat Harry's is the trading name of Bicycle Tribe Limited. Registered in England and Wales No. 8965131. Shop Address - 31 High Street, Cookham, Berkshire, SL6 9SJ, UK. HMRC VAT registration No. GB 195 8517 58

Customer Rewards

Our Customer Rewards system is our way of giving our customers ongoing rewards for their custom. We value your custom and we know everyone loves getting some stuff for free, so we introduced Customer Rewards Points for you to accumulate free credit to spend as you wish in our store.

It is often that our customers pop in to buy an essential puncture repair kit or some mid-ride nutrition, and they walk out without having to pay a penny, since they had enough funds on their customer rewards account to pay for the goods.

Whilst some people love to save up their rewards to buy a special upgrade for themselves at the end of the year, such as getting that special new helmet or pair of wheels; you can spend you rewards on anything in store, including one of our delicious coffees.

Most items online and in-store give you benefit in the form of Customer Rewards points. The value of the reward is item dependent and ranges from 3 to 5%. These points are generated at the end of each sale and are redeemable in-store on subsequent purchases.

Please be aware that Sale Items, discounted items and purchases made on Finance or using Cycle to work schemes do not qualify for Reward Points.Customer Rewards Points expire 24 months from the date of your purchase.